Who we are
Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
What makes us different is our passion.
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Inktel adds passion to your customer’s experience
Brands
Inktel
Built to enhance brands through bringing happiness to the customer experience. What makes Inktel different is our people. What makes our people different is our culture.
- Right Alignment: All brands are different, so a detailed engagement strategy is developed. Right People: Inktel is Where Talent Lives. A hiring profile is built for recruitment, so the brand is represented accurately.
- Right Training: Alignment & hiring come together and a performance-based program is taught to give the hire the passion to blossom.
- Right Coaching: Through skill building focuses on engagement, conversion, data accuracy, utilization, and productivity.
- Right Motivation: Company Culture is about striving for excellence but not forgetting to have a little fun on the way.
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The Science of Passion
- Technology: World-class call center technology is used to lead and empower the customer through their journey with the brand.
- Optimize: Inktel makes communication faster, easier and more valuable from one day to the next.
- Expand Revenue: Find new customers, upsell current and cement loyalty with your customer base.
- Delight & Deliver: Inktel’s purpose is to leave a customer or potential customer happy and grateful.
- Heighten The Brand: Customer service should be at the core of your brand. It deserves Inktel commitment to positive outcomes.
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Our Focus Areas
Retail
Retail
Partner with us to centralize store phone calls, emails, and chat requests so store employees can focus their attention on delivering the best possible in-person experience to your customers.
E-Commerce
E-Commerce
With the number of online transactions increasing each and every day, consistently delivering world-class customer service is more important than ever. What sets one brand apart from its competition is the ability to better engage with and retain customers.
CPG
CPG
In today’s marketplace, consumers demand 24/7 high-quality service across a variety of contact channels; voice, chat, social media, text, and email to name a few.
Restaurant
Restaurant
Inktel is the restaurant industry’s best-kept secret. As an extension of your brand, we deliver a centralized communication solution to your customers while you focus on day-to-day restaurant operations.
Education
Education
From reputation management to course enrollment, student application processing, eligibility questions, and transcript requests, our solutions suite is designed to advance your virtual education brand and facilitate your students’ academic growth.
Government
Government
Inktel Government BPO Services offers industry-leading contact center solutions for government and public sector clients.
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Locations
Inktel Miami Headquarters
Inktel was born in Miami, Florida in 1997 and it is in the “Magic City” where the company’s headquarters lives today. Located just fifteen minutes from Miami Airport (MIA). lnktel’s Headquarters is conveniently placed at the intersection of multiple major expressways allowing for easy transit to some of Miami’s major city attractions Languages spoken here are English, Spanish, and French. Look for the Inktel logo on the building next to tall green palm trees and swing by to see our talent.
Work From Home
Working from home is a great way to be able to spend less time commuting and more time spending with family and hobbies. Inktel gives employees the option to work from home and connect to their clients and teams to be safe and comfortable. Hiring and training as well can be virtual with Inktel staff located across the country in various states. “Inkcredibles”, no matter where they are, add passion the Inktel way… even if their chatty coworker is their pet dog.
Indianapolis
9200 Keystone Crossing,
Suite 300
Indianapolis, IN 46240
Miramar
3700 Lakeside Dr.
5th Floor
Miramar, FL 33027
Tampa
10117 Princess Palm Ave.
Suite 100
Tampa, FL 33610
Orlando
6149 Chancellor Dr.
Suite 2800
Orlando, FL 32809
Miami
8200 NW 33rd St.
Suite 100
Miami, FL 33122