LevelUpAI
Meet LevelUpAI – the tool our teammates use to deliver superior support
Unmatched Efficiency, Unparalleled CX.
LevelUpAI revolutionizes your operations by streamlining processes and enhances CX interactions
Accelerate Agent Onboarding
LevelUpAI accelerates agent onboarding with instant access to essential training resources.
Elevate Agent Expertise
LevelUpAI elevates agent expertise with advanced training and support tools.
Empower Customer Self-Service
LevelUpAI empowers customers self-service with intuitive and efficient solutions.
Our AI-Driven Approach
Optimizing Costs Maximizing Quality
Streamline Training & Personalization Effortlessly
Train LevelUpAI by uploading documents or URLs to seamlessly integrate your company’s knowledge base and workflows.
Enhancing Service by Empowering Agents
Leverage LevelUpAI to streamline tasks and provide quick, accurate answers, enhancing customer experience and freeing up your team to focus on higher-value activities.
Your Teams’ New AI
Companion
FAQ
What is Inktel?
Inktel is a top business process outsourcing (BPO) company that enhances customer experience through tailored customer service, sales, and marketing solutions. We serve various industries with innovative, technology-driven support.
What is LevelUp AI?
How does LevelUp AI generate the correct response?
LevelUpAI is trained on your knowledge base/documents or help center so the bot understands your company’s workflows, language, and expertise.
When a teammate sends a query, LevelUpAI analyzes it through Natural Language Processing, allowing the tool to understand its semantic meaning. It then dives into your knowledge library, scans for relevant answers, and generates a clear and concise response. This response could be a direct answer, a step-by-step guide, or personalized recommendations.
Is LevelUp AI secure?
Yes. We prioritize data privacy and comply with industry standards and regulations to protect your data.
LevelUpAI uses strong encryption techniques to secure your data from the moment it is uploaded to the platform, during interaction, and while stored. You have full control over the information that LevelUpAI accesses and retains, which stays within Inktel’s secure environment. InSightAI uses GenAI technology, which helps it generate responses using specific “snippets” from your knowledge base.
How many documents can I upload to LevelUp AI?
You can upload up to ten (10) document (TXT, DOC, PDF, or MP3 format only) with a file size not exceeding 5 MB. We will use those document and make it suitable for LevelUpAI to use. You can also submit your public Help Center’s URL as another option.