Software Solutions
Unlocking Actionable Intelligence with Our Powerful
Software & Analytics Suite
In today’s digital age, customer interactions are more personalized and datadriven than ever. At Inktel, we empower our representatives with cutting-edge technology to deliver exceptional customer experiences. Our software and
analytics suite provides a 360-degree view of each customer, including their
complete interaction history and preferences, regardless of the communication
channel.
Imagine this: a customer reaches out to place a new order, and they’re greeted
by name and asked about their experience with their recent purchase. This isn’t
a futuristic fantasy; it’s the Inktel standard. We provide world-class digital
service that fosters meaningful connections and drives customer loyalty.
Inktel Omni-Channel Solutions:
Elevate Customer Engagement with ICE
To fuel online growth for our clients, Inktel developed the Inktel
Communication Exchange (ICE), a proprietary software suite that revolutionizes
customer interactions. ICE seamlessly integrates CRM, data analytics, quality
assurance, and knowledge base portals, centralizing all communication
channels – voice, chat, email, social, and more – for a truly omni-channel
experience.
With ICE, our clients gain unparalleled insights into customer behavior and
preferences. This empowers them to make data-driven decisions in real-time,
from predicting product recalls to proactively addressing customer needs. ICE
is more than just a customer service tool; it’s a powerful engine for online
analytics and market research, driving business growth and customer
satisfaction.
Reach Us
Let’s connect and find out how Inktel creates world-class interactions
Inktel Headquarters
8200 NW 33rd St,
Miami, FL 33122
Suite #100
(305) 523-1100