Leadership
Ricky Arriola
Dan Arriola
Jason Schlenker
Felipe Rodriguez
Luis Gonzalez
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Inktel Headquarters
8200 NW 33rd St,
Miami, FL 33122
Suite #100
(305) 523-1100
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Industry Experience
Mr. Arriola held various executive-level positions in the entertainment, e-commerce, investment banking and legal industries.
Industry Distinctions/Memberships
Ricky holds the distinction of being an Aspen Institute Henry Crown Fellow. His passion for his community inspired him to serve as Chairman of the Board of Directors of the Adrienne Arsht Center for the Performing Arts. Ricky has been named a South Florida “Ultimate CEO” by the South Florida Business Journal, and one of Poder Magazine’s “Most Influential People of 2010.” He has also been awarded the “Arts Hero” by the Arts and Business Council of Miami Dade County as well as a “2011 Role Model” by Miami Today for his work in the community. Mr. Arriola serves on President Obama’s Committee on the Arts and the Humanities. Mr. Arriola is also actively involved in many other organizations such as the Young President’s Organization, the Miami Art Museum, the American Teleservices Association, the Orange Bowl Committee and Leadership Florida. He also serves as a mentor through the Big Brothers Big Sisters program.
Responsibilities
Ricky Arriola is responsible for the overall business development, operations and strategy of Inktel. Mr. Arriola leads the team of Inktel executives.
Education
He holds degrees from Harvard University Graduate School of Business (M.B.A.), St. John’s University School of Law (J.D.) and Boston College (B.A.).]
Personal
Although involved in many organizations and charities, Mr. Arriola still finds the time to devote to competing in triathlons, marathons and other races across the country.
Responsibilities
Dan Arriola is responsible for the overall execution and financial performance of Inktel Contact Center Solutions. He oversees the Executives that lead Operations, Client Services, and Information Technology. Dan strives for excellence by creating a culture of high accountability across the organization and by actively promoting and executing best practices at Inktel. He takes pride in ensuring that Inktel’s culture is consistently embraced throughout every aspect of the company.
Professional Experience
Prior to Inktel, As CEO of iD Commerce + Logistics, Dan Arriola lead the overall business development, operations, and strategy. iD Commerce + Logistics is a premier 3rd party logistics firm, specializing in product fulfillment. iD Commerce + Logistics was acquired by Symbia Logistics in 2019.
Education
Dan is a graduate of Xavier University and a past recipient of a Johnson & Johnson scholarship to attend Northwestern University Kellogg School of Management’s NMSDC Advanced Management Education Program. He is also a 2010 graduate of the “Owner/President Management” Program at Harvard Business School.
Responsibilities
Jason Schlenker has played a key role in Inktel’s success. Jason is primarily tasked with growing the company’s revenue, identifying new industry verticals and services and helping shape policy and direction for the company as a member of the Executive Management Team.
Industry Experience
Over the past 26 years, Jason has learned what it takes to create great partnerships and has come to value the impact of developing solutions that truly impact and innovate our clients’ businesses. After earning his Bachelor’s degree at Florida International University, he joined Inktel, an incredibly energetic company that put a premium on building great partnerships with its clients. 26 years later, Jason has worked in nearly every department at Inktel and continues to lead “The Inktel Way.”
Education
Jason holds a Bachelor’s of Science degree in Sports Management from Florida International University.
Personal
Jason’s all-time favorite quote is by Zig Ziglar, “Your attitude, not your aptitude, will determine your altitude,” and his favorite hobbies are skiing and riding motorcycles.
Jason’s ultimate goal is to be top of mind with industry and community leaders, colleagues, friends and family. Need something? “I got a guy call Jason.”
Responsibilities
As CTO, Felipe is responsible for new product innovation and development, ongoing maintenance of our existing product suite, and for leading and developing our team of software developers.
Professional Experience
Felipe has been in the industry for over 14 years and worked for large healthcare companies as well as startups. In the course of his career he has led teams of engineers and software developers across the country and internationally, most recently as CTO of a software development company focused in contact centers. As a visionary in the space of contact center technology, he is actively involved in the industry and has participated as a speaker at trade shows and organizations like SOCAP.
Education
Felipe holds a Bachelor’s degree in Information Technology from Florida International University and received his Master’s in Business Administration from Nova Southeastern University. He also holds multiple technical certifications including: CPHIMS, ITIL and GCIH.
Responsibilities
As Chief Operating Officer, Luis is responsible for the development and implementation of company strategies into daily operations. Mr. Gonzalez oversees Inktel Contact Center Solutions’ domestic and international contact center operations, training division, and facilities division. Luis has a passion for developing organizational leaders and implementing best practices and processes to deliver Exceptional Customer Service with Speed and Efficiency.
Professional Experience
Luis has over 30 years of experience in domestic and international contact center operations, strategic planning, customer service management, and leadership development. Luis has served on industry boards and as a volunteer for many charitable organizations. Mr. Gonzalez also served 10 years as a Firefighter and Paramedic with one of Florida’s oldest and most prestigious fire departments.
Education
Luis is a proud Florida Gator and holds a Bachelor of Science degree in Fire and Emergency Services with Summa cum Laude honors from the University of Florida.