Privacy Policy

Last Updated: April 2025

At Inktel Contact Center Solutions (“Inktel,” “we,” or “us”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.inktel.com (the “Website”) or engage with our services.
By using our Website or services, you consent to the practices described below.

1.Information We Collect

We may collect:

Personal Identification Information: Name, email, phone number, job title, company name, and other contact details (e.g., when you fill out a form or contact us).
Technical Data: IP address, browser type, device information, and usage data (via cookies and similar technologies).
Call/Communication Data: If you interact with our contact center services, we may record calls or retain chat transcripts for quality assurance (with your consent where required by law).

2.How We Use Your Information

We process your data based on:

Your consent (e.g., for marketing emails)
Contractual necessity (e.g., to fulfill services you request)
Legitimate business interests (e.g., improving our Website)
Legal obligations (e.g., tax or regulatory requirements)

Purposes include:

Providing and improving our services
Responding to inquiries or support requests
Sending promotional communications (you may opt out anytime)
Analyzing Website traffic and user behavior
Complying with applicable laws

3.Data Sharing & Disclosure

We do not sell your personal information. However, we may share it with:

Trusted vendors (e.g., hosting providers, CRM tools) who comply with confidentiality agreements
Legal or regulatory authorities if required by law
Business successors (e.g., in a merger or acquisition)

International Transfers:
If data is transferred outside your country, we use safeguards such as Standard Contractual Clauses (EU) or vendor certifications (e.g., Privacy Shield for U.S.).

4.Data Security

We implement encryption, access controls, and regular audits to protect your data. However, no system is 100% secure — we cannot guarantee absolute safety.

5.Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your data
Restrict or object to processing (e.g., opt out of marketing)
Portability: Request a copy of your data in a machine-readable format
Withdraw consent (if processing is consent-based)

To exercise these rights, contact us at contact@inktel.com. We will respond within 30 days.

CCPA Notice:
California residents may opt out of “sales” of personal info (as defined by CCPA) via this link or by contacting us.

6.Cookies & Tracking Technologies

We use:

Essential cookies: Necessary for the Website to function
Analytics cookies: (e.g., Google Analytics) to understand user behavior
Marketing cookies: (e.g., LinkedIn Ads) for targeted promotions

You can manage cookies via browser settings or our cookie banner. Disabling cookies may affect functionality.

7.Third-Party Links

Our Website may link to external sites (e.g., client portals, social media). We are not responsible for their privacy practices.

8.Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect their data. If we become aware of such collection, we will delete it promptly.

9.Data Retention

We retain personal data only as long as necessary for the purposes outlined, unless extended retention is required by law (e.g., tax records).

10.Changes to This Policy

We may update this policy periodically. Changes will be posted here with a new “Last Updated” date. Material changes will be communicated via email or Website notices.

11.Contact Us

Inktel Contact Center Solutions
8200 NW 33rd St., Suite 100
Miami, Florida 33122
Phone: +1 305-523-1100
Email: contact@inktel.com

Key Improvements vs. Original Draft

Added legal bases for processing (GDPR compliance)
Clarified international data transfers (SCCs, Privacy Shield)
Explicit CCPA opt-out for California residents
Detailed cookie types + user controls
Data retention period transparency
Stronger security language (without overpromising)

Next Steps

Replace [Insert Date] with the current date
Add a cookie banner to the Website (required for GDPR/CCPA)
Link the policy in your website footer and email signatures

Shortened Privacy Notice Version (for Pop-Ups/Footer)

Your Privacy Matters

We collect data to:
Provide & improve our services
Respond to your inquiries
Send updates (if you opt in)

We never sell your data. You can:

Access, correct, or delete your info
Opt out of marketing
Manage cookies [here]

View Full Policy | Contact Us

Cookie Policy Addendum

How We Use Cookies

Essential: Required for site functionality (e.g., login)
Analytics: Help us understand traffic (e.g., Google Analytics)
Marketing: Personalize ads (e.g., LinkedIn, Facebook pixels)

Your Choices

Adjust settings via our Cookie Preference Center
Block cookies in your browser (may limit functionality)

Implementation Tips

1.Pop-Up Notice

Display this short version when users first visit the site, with a link to the full policy.
Example:

“We use cookies to enhance your experience. Click ‘Accept’ or customize settings [here].”

2.Cookie Preference Center

Let users toggle cookie categories (essential/analytics/marketing). Tools like Cookiebot or OneTrust can automate this.

3.Footer Link

Keep the full policy linked in the footer (e.g., Privacy Policy | Cookie Policy)

Need These Designed?

I can provide:

A banner mockup for your website
An email template to notify users of privacy updates