Restaurant
Boost Revenue and Customer Loyalty with Centralized Communication
Inktel is the secret ingredient that elevates restaurant operations and drives exceptional customer experiences. We act as a seamless extension of your brand, providing centralized communication solutions that allow you to focus on what you do best: creating delicious food and memorable dining experiences.
Increase Sales and Operational Efficiency
Our proven solutions help multi-unit restaurant operators:
✓ Boost same-store sales by up to 15%
✓ Increase customer retention rates by over 10%
✓ Enhance operational efficiency at the store level
✓ Centralized Communication for an Elevated Customer Experience
We empower your customers to connect with any store, at any time, through their preferred channel. Our personalized, one-to-one approach fosters loyalty, drives repeat business, and increases revenue.
Optimize Restaurant Operations and Enhance Customer Engagement
We provide comprehensive operational solutions that streamline processes, enhance customer engagement, and drive revenue growth for restaurants.
Our services include
24/7 Centralized, Omni-Channel Support:
✓ Connect with customers seamlessly across all channels, including voice, chat, social media, mobile SMS, and email, ensuring round-the-clock support for orders, reservations, and inquiries.
✓ Certified Catering Specialists: Maximize catering revenue with our team of certified specialists who expertly manage orders, logistics, and customer interactions.
✓ Franchise Support and Conflict Resolution: Minimize friction and enhance collaboration between corporate and franchise locations with dedicated support and conflict resolution strategies.
✓ Customer Acquisition and Retention: Drive new customer acquisition and cultivate lasting loyalty with targeted outreach, personalized engagement, and omni-channel retention programs.
✓ Reputation Management: Proactively monitor and manage your online reputation to build trust and enhance your brand image.
✓ Multi-Lingual Representatives: Cater to a diverse customer base with support in multiple languages.
✓ Peak Season Support: Scale your support operations to meet increased demand during peak seasons, special events, or holidays.
Account Management: Your Dedicated Partner for Success
At Inktel, you’ll have a dedicated Account Executive who serves as your primary point of contact, ensuring seamless communication and personalized support. We conduct ongoing business reviews and implement continuous improvement initiatives to optimize your support operations and drive exceptional results.
Technology Solutions: Empowering Seamless Customer Experiences
Inktel’s cutting-edge technology solutions streamline operations and enhance customer interactions across all channels.
✓ Inktel Communication Exchange (ICE): Our proprietary software suite integrates all communication channels – voice, chat, social media, mobile SMS, and email – for a truly omni-channel experience.
✓ Customer Relationship Management (CRM): Gain a 360-degree view of your customers and personalize interactions with powerful CRM tools.
✓ Full Transparency and Online Reporting: Access real-time data and comprehensive reports through our intuitive online portal, empowering data-driven decision-making.
✓ Interactive Voice Response (IVR): Enhance efficiency and customer satisfaction with intelligent IVR systems that route calls effectively and provide self-service options.
✓ Quality Recording and Workforce Management: Optimize agent performance and ensure service excellence with robust quality monitoring and workforce management tools.
✓ Program Performance Management: Track key performance indicators (KPIs) and gain valuable insights to continuously improve your customer service operations.
✓ Knowledge Base: Empower your agents with instant access to a comprehensive knowledge base, ensuring consistent and accurate information delivery.
Testimonials
See What Our Clients Have to Say
Ready to transform your customer experience?
Let’s Get Acquainted!
Reasons to choose us:
- Strategic Alignment
- The Right People
- Targeted Training
- Effective Coaching
- Motivational Culture