Retail
Retail Solutions: Enhance In-Store Experiences and Drive Revenue
Inktel seamlessly extends the customer experience in your physical retail
stores, allowing your employees to focus on what they do best: providing
exceptional in-person service. We centralize store phone calls, emails, and chat
requests, ensuring every customer interaction is handled with care and
efficiency.
But we don’t stop there. Inktel also manages appointment scheduling and
follow-up, driving additional store traffic and boosting revenue for our retail
clients. Our “Customer First” operating model ensures that every interaction is
world-class. We align our people, training, and coaching to deliver exceptional
service that exceeds expectations.
Want to see real results? Check out our retail case studies to learn how we’ve
helped clients transform their customer service operations and drive bottomline growth.
Operational Solutions:
- Centralized, Omni-Channel Customer Service: Seamlessly connect with customers
across all channels, including voice, chat, social media, mobile SMS, and email. - Retention and Loyalty Programs: Cultivate lasting customer relationships with omnichannel programs designed to foster loyalty and repeat business.
- Reputation Management: Proactively monitor and manage your online reputation to
build trust and enhance brand image. - Multi-Lingual Representatives: Cater to a diverse customer base with support in multiple languages.
- Peak Season Support: Scale your customer service operations to meet increased demand during peak seasons.
- Surveys and Competitive Review: Gather valuable customer feedback and stay ahead of the competition with comprehensive surveys and market analysis.
Account Management:
- Your Dedicated Partner for Success
At Inktel, you’ll have a dedicated Account Executive who serves as your primary point of contact, ensuring seamless communication and personalized support. - We conduct
ongoing business reviews and implement continuous improvement initiatives to optimize your customer service operations and drive exceptional results.
Technology Solutions: Empowering Seamless Customer Experiences
Inktel’s cutting-edge technology solutions streamline operations and enhance customer interactions across all channels.
- Inktel Communication Exchange (ICE): Our proprietary software suite
integrates all communication channels – voice, chat, social media, mobile
SMS, and email – for a truly omni-channel experience. - Customer Relationship Management (CRM): Gain a 360-degree view of your customers and personalize interactions with powerful CRM tools.
- Full Transparency and Online Reporting: Access real-time data and
comprehensive reports through our intuitive online portal, empowering
data-driven decision-making. - Interactive Voice Response (IVR): Enhance efficiency and customer
satisfaction with intelligent IVR systems that route calls effectively and
provide self-service options. - Quality Recording and Workforce Management: Optimize agent
performance and ensure service excellence with robust quality monitoring
and workforce management tools. - Program Performance Management: Track key performance indicators
(KPIs) and gain valuable insights to continuously improve your customer
service operations. - Knowledge Base: Empower your agents with instant access to a
comprehensive knowledge base, ensuring consistent and accurate
information delivery
Reach Us
Let’s connect and find out how Inktel creates world-class interactions
Inktel Headquarters
8200 NW 33rd St,
Miami, FL 33122
Suite #100
(305) 523-1100